AAMCO … They can blow me!
Shaun

The Complete Car Care Experts
Yeah and Rosie O’Donnell is hot?! …Seriously these people can suck my left nut.
Car care? Customer service? You’re shitting me right?
The Problem
Anyway to start making a little sense before I lose you …A few months ago my ride started shifting hard and slipping in low gear. Shortly there after it started making this nasty ass rattling noise. At the time I knew something was wrong with the tranny but I had no idea just how bad it was.
I didn’t even relate the rattle to the tranny as it sounded exactly like a loose heat shield. After hanging out under the beast for a few minutes I realized none of the heat shields were loose ….Rut Ro! Realizing something was wrong I took it to my usual mechanic. He throws it on a lift and informs me it is indeed the transmission and it’s on its last legs.
With that in mind I decided to take it to someone who specializes in such things in order to remove any of the traditional issues that are associated with a rebuild or replacement of a transmission. After searching for a reasonable garage I figured why not AAMCO. They are national and reputable so they can’t be that bad can they? …………………
The Solution?…
So I drop off the Explorer and I’m called later that same day (Good Sign) James (Good guy) informs me the tranny is about to take a healthy shit and I need to rebuild it or replace it. He of course recommends the rebuild as putting a used tranny into your car is almost always a doomed and dumbass idea. Having gone through this situation before I agreed with his assessment and authorized the rebuild. I was quoted at $1752.87. It seems insane but that’s fairly reasonable for a rebuild on an Explorer.
I had dropped the car off on Monday and after the consult over the phone I was told it would be ready for me by Friday. (Sweet these guys rock ……) Friday comes and yet my phone isn’t ringing. It gets later and later and still no call so I decided to call them and I’m like “Yo James what’s up? What’s the deal man you said I’d have my truck back today?” He informs me there were problems with other vehicles they were servicing and it delayed my rebuild. He promised to have it ready for me tomorrow (Saturday)
The Frustration
After thinking about being an ass for a split second I calmly agree and await his call the next day. (Saturday hours … 8AM - 1PM) I get up on Saturday and it’s like noon already. I check my Caller ID and no AAMCO so now I’m started to get irritated. I call them around 12:30 and I’m told that once again there would be a delay and that it would be ready Monday. Resisting all my natural instincts to go into a Tourette Syndrome style rage I merely say OK and hang up.
Sunday ….No ride ….Yet another day trapped with only my feet to get me around (Yeah that’s effective) Monday rolls around and once again it starts to get late. Even though they are open to 6PM I decide to give them a call around 3PM. James isn’t present at the time of my call and I’m being told that there could be yet another delay. I snap and tell this douche bag to have James call me. About a half hour later James does indeed call me and proceeds to tell me it’s ready. At this point I’m thinking WTF??
So I go pick up my ride and when I arrive expecting to pay around $1750.00 I’m billed for close to $2400.00 (DOH!!!!!!) OK at this point I go off. As in authorities are about to be called go off. I start spouting the your service is worse then a two dollar whore rant for what must of been 10 minutes. After being pulled out of the office by the woman I pay the bill and leave cursing along the entire way.
My anger is quickly subdued by the magnificent reality that my ride is actually shifting like it should. (Smooth & Clean) I realize better gas mileage is ahead which is a good thing when you drive a gas hog that takes $60-$70 a fill and you’re doing this twice a week. Acceleration is improved amongst other things so I figure fuck it at least it’s fixed.
The Rage
Five days later after a long drive (Ty …Punk ass!) I get home and I notice what smells like oil burn off. It’s 3AM and I’m half bombed so I figure it can wait until tomorrow. Of course it slipped my mind the following day but again I notice this nasty ass stench that smells like a burn off of some kind. So I get down and look underneath and what do I find?
My Transmission is spitting fluid all over the fucking place. The smell I am noticing is the transmission fluid hitting and then cooking off on the exhaust and catalytic converter. It looked like someone smeared the entire under carriage with a glazed jelly donut.
At this point I’m glad the AAMCO is 45 minutes away or I seriously might have killed someone. You spend $2400.00 on something; you expect it to be fixed ON TIME and PROPERLY. Jackasses. Before I did anything else I decided I should check the fluid level since I obviously had a leak and I find that not only is my fluid level fine but I’m over filled by at least 3-4 quarts (I shit you not) Unfuckingbelievable!! I call I bitch and I’m told to bring it back. (No shit) So I take it back they drop the pan they drain it, recheck it, reseal it and send me on my way.
Conclusion
In the end (Hopefully) I’m pleased with the newly found performance with my ride but the experience with AAMCO was horrid and I’d sooner slash my wrists with a plastic butter knife before going back to another AAMCO for a rebuild. I feel sorry for James as he is a good guy and tried to go out of his way to make me happy but his mechanics are about as reliable as a one legged man in an ass kicking contest.
Like I said AAMCO can blow me ……….
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